Refund Policy

Athletic Sport Refund Policy

 Didn’t enjoy the taste

It doesn’t happen very often although if you don’t absolutely love a flavour you will need to;

  • Email sup@athleticsport.com.au your name, order number and details of the return within 7 days of receiving the order
  • Send back the product to PO BOX 126, West Burleigh QLD, 4219
  • If 2/3 or more of the product remains you may be eligible for an online store credit

You made a mistake on your order

We get it, sometimes you get so excited when placing an online order and you accidentally make a mistake or placed your order twice. If this has happened to you please email sup@athleticsport.com.au as soon as possible. If your order hasn’t been dispatched we will be able to edit or cancel your order and process a partial or full refund depending on the mistake. Be quick, our warehouse team are speedy dispatchers!

Change of mind

Not ready to commit to the Athletic Sport way of life? We’re happy to offer a full product refund (excluding shipping costs) if you do the following;

  • Email sup@athleticsport.com.au your name, order number and details of the return within 7 days of receiving the order
  • Send back the product unused, unopened and in the original condition to PO BOX 126, West Burleigh QLD, 4219

Damaged or faulty item

If you received a product that you believe to be damaged or faulty please email sup@athleticsport.com.au as soon as you can. Depending on the individual situation, our customer service team will come to a resolution with you.

Still have questions?

Email the customer service team at sup@athleticsport.com.au and they will get back to you as soon as they can during business hours. Please keep in mind that we’re a Gold Coast based team so we operate in AEST during daylight saving periods and take Queensland & Gold Coast based public holidays.